Frequently Asked Questions

Frequently Asked Questions

 Q: What size are MyminiYou figures and cake toppers?

A: The size varies slightly depending on which body is chosen but the average height is between 10-15 cm.
 
Q. Where do we ship our figures to?
 
A. We ship our figures all over the Europe, The Middle East, Africa and The Americas.
 
Q: What are MyminiYou figures and cake toppers made from?
A: The personalised figures are made from a polyresin composite. This means the figures are reasonably strong but we recommend you handle them the same way you would with any ornament.
 
Q: What type of Photograph is required?
A: One clear front facing and one side view head and shoulders photograph would be ideal. If this is not possible and your MyminiYou is a suprise gift then send us the best photograph you have of the subject and then fill in extra details when ordering in the box provided.
 
Q: How good will the likeness be of MyminiYou?
A: The figures and cake toppers are fun caricatures and not exact replica's which means you will get about a 70-80% likeness of the person in the photograph. We will send you an email of your MyminiYou head for approval before the figure goes into the ovens. If you need to make any adjustments to the likeness then this is the time to make them once the figure is approved the process can not be changed.
 
Q: How do I pay?
A: All online orders are paid using the Paypal system which means all major debit and credit cards are accepted and all details are completely secure.
 
Q: How long does the process take?
A: Once you have ordered your MyminiYou it takes approximately 4 weeks to arrive at your door. There is an express delivery option available that brings the delivery down to 14 days and a premium is charged for this option.
 
Q. Can my figurines be put on top of a cake
A: Absolutely, all of our unique figures are supplied with a base which you attach the figures to. This can then be put on to the top of the cake or be used a feature at the front.
 
If you have any further queries regarding our figures please contact us via e-mail at enquiries@myminiyou.co.uk or by phone on 0845 3038373. We look forward to hearing from you.